Contact a fire restoration company of your choice. Make sure you find a good one that will listen to your concerns, explain what needs to happen and how it needs to be done, and answer all your questions. If any restoration company gives you the runaround or won’t answer questions, find a different one. You want to work with a company that will be open, upfront, and honest from the beginning.
Another thing you want to be sure of is that the team working on your house is qualified to do so. Ask for the team’s certifications to prove that they have had the education and training to perform the work needed. If they have them, great. If not, contact a different company that can prove that they know what they are doing by industry standards.
Do not try to perform a restoration process by yourself. You need professionals that know the dangers in a fire-damaged area, what damage and hazards to look for and how to assess the damage correctly. You might think you know a lot about fire restoration and clean-up but there might be some serious things that need attention that you may not be aware of. Professional fire restoration workers are trained and certified to do just that. They also have the proper equipment, tools, and manpower to clean the area in its entirety.
Understand that fire damage restoration can take some time. Depending on the circumstances and extent of the damage, the process could take days to weeks to restore. There are several steps to take and areas to check and clean and sanitize, it could take a while. Be patient and know that the restoration company is working is hard as they can to make your property safe for future occupancy. If you have questions, ask the service crew what steps they will be taking and how long each step is estimated to take. This will at least give you a general idea of when you will be able to return to your home and your life.
You might have to shack up in a motel for a few days. To determine if your home is safe to live in, you’ll need to talk to a licensed professional. They will need to perform an inspection of the fire damage to determine what state it is in and how safe it is to be in. Smoke and soot can impact the air quality making an environment not safe to live in. There is also the water residue and damage left over after putting a fire out to assess. The lingering water could have caused mold growth which is another health hazard. These things and more can make a fire damaged home unsafe for human occupancy and you may not be allowed to return to it until it has completed successful restoration.
Don’t ever be afraid to ask questions. You are putting your home, your property, and your future in the hands of strangers. Let them know that you are nervous and concerned and that their help and explanation will help you feel calm and comfortable with what they need to do.