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When a disaster strikes your home or business you may find yourself in a state of panic. In your state of panic you may call the first restoration company you see listed, but how do you know the company you are calling is reliable? Service Master Century in Katy has a few tips on how you can identify a reliable restoration company.
One red flag to watch for is a company who is quick to give a quote over the phone. A responsible and reliable restoration company won’t just give you an estimate over the phone because in order to give you an accurate estimate they need to see what the damage actually is.
First, every water damage restoration job is unique and the damage can vary from mild to severe. For example; you may see a foot of water covering your bathroom floor and assume that’s is the extent of the damage. You tell the restoration company, they give you a quote you are happy with and they are on their way. Next thing you know they tell you there was mold growth on the walls and the water was dripping down to the lower floor. The damage is more severe than they anticipated and that quote you received earlier has now doubled.
Next, check out reviews and testimonials. What previous customers write about their experience is generally a great insight into how the company handles their restoration tasks and what kind of customer service they provide. Take a moment to read more than one review to get an overall idea on how well a company performs.
Finally, don’t be afraid to has questions. How long has the company been in business? Are they local? What kind of guarantee do they have? Expect your restoration professional to clearly explain the damage and the cleanup process. They should be more than willing to answer all of your questions and help you navigate the entire situation.
The disaster cleanup professionals at Service Master Century in Katy are happy to answer any questions you may have when it comes to restoration services. If you are experiencing a disaster or just have questions and want to prepare for a future disaster contact the experts at Service Master Century in Katy. We are available 24 hours a day, 7 days a week, waiting to assist you in your time of need.